Refund & Cancellation

Cancellations

You can cancel an order any time before it is dispatched for a full refund. Email gosaibadaughters@gmail.com with your Razorpay payment ID and “Cancel” in the subject line. Once an order has been dispatched it can no longer be cancelled.

Returns & replacements

Because rose water is a personal-care product, we cannot accept returns of opened bottles for hygiene reasons. We will gladly replace or refund your order if:

• the parcel arrived damaged or leaking,
• you received the wrong item, or
• the product is defective.

Report the issue within 7 days of delivery to gosaibadaughters@gmail.com, attaching photos (or an unboxing video, if you have one) of the parcel and product. We'll arrange a replacement at no cost, or a full refund — your choice.

Refund timelines

Approved refunds are issued through Razorpay to your original payment method within 5–7 working days. Depending on your bank, it may take a further few days to reflect in your account.

Questions

Anything unclear? Write to gosaibadaughters@gmail.com — we're happy to help.